Privacy Policy
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Nura Connect Private Limited

Effective date: 15-03-2026

Nura Connect Private Limited ("Nura", "we", "us") operates the Nura Connect app and nura-x.in. This policy explains what personal data we collect, why we collect it and the choices you have. It applies to riders, fleet and vehicle owners, partners and visitors to our website.

1. Data we collect

• Identity details: name, date of birth, photograph, driving licence number and KYC documents you submit

• Contact details: phone number, email address and postal address

• Transaction data: rental plans, payments, deposits and refunds

• Vehicle and location data: GPS location of rented vehicles, trip distance, battery and usage telemetry

• Device and app data: device model, operating system, app version and crash logs

• Communications: messages you send to support and service requests you raise

2. Why we collect it

• To verify your identity and driving licence before a rental

• To process bookings, payments, deposits and refunds

• To track vehicles, plan service and keep the fleet safe and available

• To route you to charging and battery swap partners

• To respond to support requests and service issues

• To send transactional updates and, with your consent, offers

• To meet legal obligations, including those under the Motor Vehicles Act and tax laws

3. Consent

We collect and process your data with your consent, which you give when you create an account and accept this policy. You may withdraw consent at any time by writing to us at  Privacy@nura-x.in ; withdrawing consent may mean we can no longer provide rentals to you. We do not use your data for purposes other than those listed here.

4. Who we share it with

We share data only where needed to run the service:

• Payment gateways, to process payments

• Insurance providers, to insure vehicles and process claims

• Vehicle OEMs and energy or battery swap partners, for service coordination

• Logistics and service partners, to deliver, move and maintain vehicles

• Government authorities, where required by law

We do not sell or rent your personal data to anyone. Partners receive only the data they need for their role and are bound by confidentiality obligations.

5. Data retention

We keep your data for as long as your account is active and for [X years] after closure where the law requires it (for example tax and transport records). Location and telemetry data older than [X months] is aggregated or deleted.

6. Security

Your data is stored on encrypted servers hosted in India. Access is limited to authorized personnel on a need to know basis. We use industry standard safeguards including encryption in transit and at rest, access logging and periodic security reviews.

7. Your rights

You can:

• Request a copy of the personal data we hold about you

• Ask us to correct inaccurate or incomplete data

• Ask us to delete data we are not legally required to keep

• Withdraw consent to processing

• Nominate a person to exercise these rights on your behalf, as provided under the Digital Personal Data Protection Act 2023

To exercise any of these, write to Privacy@nura-x.in . We respond within 30 days.

8. Grievance Officer

As required under the Information Technology Act 2000 and rules made under it:

Email: Support@nura-x.in

Address: Nura Connect Private Limited, Bengaluru, India

We acknowledge complaints within 48 hours and resolve them within 30 days.

9. Cookies

Our website uses cookies. See our Cookie Policy for what we use and how to manage them.

10. Children

Our services are for users aged 18 and above. We do not knowingly collect data from minors.

11. Changes to this policy

We may update this policy from time to time. Material changes will be notified through the app or by email, with the effective date updated above.

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